e-TELCO Background

The e-Telco Framework was created based upon the ipulsys system implementation project (known as 'Company X' throughout). The ipulsys project was one of the first 'telco in a box' projects delivered by Deloitte Consulting. The DC team implemented the business systems (eCRM, billing, order management, financials), OSS (provisioning, mediation and network management), all processes supporting the systems, and some training and change management. After completing this project, the need to effectively transfer knowledge to other projects was identified to allow future projects to learn from the experiences of the ipulsys project. To understand the solution used as the basis for this framework, a brief description of the client and their business requirements are provided.

An overview of the ipulsys project is given on the following page.