e-TELCO Background

The business systems were designed to support ipulsys' defined business objectives:

1. Achieve service, product and pricing differentiation
· Provide for extensive customer self service capabilities, enabling customers to access the ipulsys operating environment
· Offer unique products such as unified messaging and global IP services as well as low cost IDD and bandwidth

2. Establish low cost and price position
· Provide for tight control of network deployment costs associated with customer/partners and tracking of costs associated with each element while reaping economies of scale by aggregating partner traffic and connectivity

3. Deliver flexibility of service and customer service offerings
· Allow for the ability to introduce new products (or combinations of existing ipulsys/partner products) rapidly without substantive changes to the service and revenue stream architecture
· Design the architecture to allow for incremental introduction of automated processes, based on business need and volume of transactions associated with interaction with Partners/customers

4. Achieve quality of service
· Provide for "best in class service" offerings on an initially limited product offering
· Quickly respond to and resolve issues impacting end-customer and partner needs
· Enable partners, and later end-customers, to manage their service portfolios and have rapid and high quality responses from ipulsys